Service Guide

SMS Service

• SMS service (Short Message Service) is a service that sends SMS messages concerning the customer¡¯s card use and other information to mobile phones in real time. You can verify your card approval records instantly and prevent malicious use, loss, and forgery.
• SMS Request Guide

Service Request Method

01. Hana Card Homepage Request at the Bottom or 02. Telephone Consultation 1544-3500(Customer English Service Center) or 03. ARS Service Request Method Request > Enter No.1 Resident Registration Number or Card Number > Enter PIN > Service Request

SMS Service Information Guide

Cumulative Usage Amount Transmission Request

• Transaction Approval Guide

  Transmitted along with cumulative usage amount at the point of full payment/installment/short-term card loan (cash service) approval.

• Approval Cancellation Guide

  Transmitted along with cumulative usage amount at the point of full payment/installment transaction approval cancellation.

• Long-Term Card Loan (Card Loan) Transaction Approval Guide

  Transmitted at the point of long-term card loan (card loan) approval.

Request not to receive Cumulative Usage Amount

• Transaction Approval Guide

  Transmitted at the point of full payment/installment/short-term card loan (cash service)/long-term card loan (card loan)/overseas use transaction approval.

• Approval Cancellation Guide

  Transmitted at the point of full payment/installment transaction approval cancellation.

Cumulative usage amount

Cumulative usage amount is the total sum of unsettled domestic and overseas full payment/installment and short-term card loan (cash service) transactions (including family card usage amount). If you do not want cumulative usage amount to be transmitted, please request registration of cumulative usage amount transmission exclusion via homepage, ARS, or customer center.

• This service is offered to Principal Personal Credit Card Members only.
  (Service not offered to only check, only corporate, or only family card holders.)
• Cumulative usage amount is the total credit card usage amount that combines approved and unsettled full payment, installment, short-term card loan (cash service), and overseas use transactions. (However, does not include long-term card loan(card loan) transactions, check card transactions, membership fees, short-term card loan (cash service) interests, or installment service fees.)
• Cumulative usage amount may vary from the scheduled settlement amount on the settlement date of the concerned month.
  To find out the actual settlement amount, refer to the statement of charges or the homepage.
• SMSs sent following overseas use, family card, and Child Love Welfare Aid transaction approvals do not include the
  cumulative usage amount, but the transactions are automatically added to the cumulative usage amount.
• Separate SMSs are not transmitted for non-authorization transactions such as telecommunications bills, insurance payments, post-pay transportation card payments, and SMS service fees, but the transactions are automatically added to the cumulative usage amount.
• If family members exist, amount used by the family members are also included in the cumulative usage amount.
• For customers who have elected to not receive cumulative usage amount notices, the transaction approval SMS that do not contain the cumulative usage amount are sent.
• Cumulative usage amount is transmitted separately when points are used and when instant discounts are applied.
  (Transaction Approval SMS + Cumulative Usage Amount SMS)

Precautions

• SMS delivery may be delayed or omitted, depending on our or the mobile carrier¡¯s communication circumstances.
• If you replace your mobile phone, please change your Hana Card information right away.
• SMS service fee is £Ü300 a month and billed if there is one or more instance of transmission in the given month.
• Recurring monthly transactions (telecommunications bill payments, etc.) and proxy approvals are not transmitted.
• Settlement amount alert service is transmitted approximately three business days prior to the concerned settlement date.
• If payment using points has been requested, points are deducted each month from the member¡¯s remaining balance of points.
• You can change the mobile phone number you wish to receive the SMSs at the personal information management section.
• If you are the principal cardholder and request/cancel SMS service at Hana Card homepage, the service is
  requested/cancelled for all registered family card members as well.